Help Center
Subscription & Billing
Cancel a subscription
- Open the iOS Settings app.
- Tap on your account name at the top.
- Tap Subscriptions.
- Tap on Grit in the list of subscriptions.
- Tap Cancel Subscription.
For more information, please check here
Request a refund
- Sign in to reportaproblem.apple.com.
- Tap or click “I'd like to,“ then choose “Request a refund.“
- Choose the reason why you want a refund, then choose Next.
- Find the recent subscription item of the app Grit, then choose Submit.
If your request is approved by Apple, it might take additional time for the funds to return to your payment method.
For more information, please check here
Restoring a previous purchase
I've you are installing Grit on a new device, you may need to restore a previous purchase.
- Tap the gear icon to open settings.
- Tap on “Upgrade to Premium“ at the top of settings.
- Tap the “Restore“ on the bottom.
Does the Grit support Family Sharing?
Yes, all of the in-app purchases, including lifetime access, support family sharing.
How can I switch to lifetime access?
If you already have an active subscription or free trial, you should cancel it and wait for it to expire. You will not lose your data during the period without a subscription. After your subscription has expired, you can buy it from the payment screen inside the app:
- Tap the gear icon to open settings.
- Tap on “Upgrade to Premium“ at the top of settings.
- Tap the “Lifetime Access“ on the bottom.
Can I use the Grit apps without a Premium membership?
Yes! The Grit app can be used without a Premium membership for as long as you'd like.
The Standard Free Version doesn't allow you to create more than 3 habits and has limited statistics and app appearance settings.
The Grit Premium membership unlocks the app's full content and features, but it's completely optional.
Habit Tracking
How to unskip a habit?
You can do it by following these steps:
- Tap the gear icon to open settings.
- Tap on “Sort“.
- Turn the “Hide skipped“ off.
- Close the settings and tap on the habit in the list.
- Tap on the “Don't skip“ button.
What is the difference between skipped and missed habit?
Skipped habits disappear for the day and doesn't affect your statistics while missed habits stay in the list and break you statistics.
The skip is supposed to be used when you can not complete the habit because of unexpected circumstances, otherwise the habit should be missed. For example, if you got sick you can skip the habit, but if you just feel lazy you should leave the habit in missed state.
The skip is supposed to be used when you can not complete the habit because of unexpected circumstances, otherwise the habit should be missed. For example, if you got sick you can skip the habit, but if you just feel lazy you should leave the habit in missed state.
Skip doesn't break habit statistics - keep your streak, success rate, etc. As if the habit wasn't meant to be done on that day.
What are the habit groups?
Habit groups allows you to organized your habits into separate sections. Grouped habits stay together in the list, they could be collapsed or expanded and you can easily distinguish them from other habits.
You can crate habit groups by following these steps:
- Tap the gear icon to open settings.
- Tap on “Groups“.
- Add new or edit existing one.
How bad habits work?
Bad habits can have one of these two statuses: completed or missed.
- Completed: When your total logged value equals 0 or is within the limitation (habit goal setting).
- Missed: When your total logged value exceeds the limitation (habit goal setting).
By the end of each day, if the logged value on your bad habit is equal to 0 or under the limitation (habit goal setting), your habit will automatically be marked as completed.
How to reorder habits?
You can change the habit order by following these steps:
- Tap the reorder icon at the top right corner.
- Drag and drop the habit or groups to change its order
How does changing timezone affect habit statistics?
All date and time data is saved in UTC+0 timezone. Depending on your device's timezone, the date and time will be converted again for display. For instance, you log a progress value at 7 AM on Jun 12, 2022, in your timezone, UTC+7. The log will be saved in our database with the date and time set to 0 AM on Jun 12, 2022. If you change your timezone to UTC-7, the log will be displayed on your device as if it was logged at 5 pm on Jun 11, 2022.
How does automatic habit notifications work?
Notifications are scheduled automatically based on the most recent completion time of the habit. For example, if you complete a habit at 10:00 AM today, the notification will be scheduled at 10:00 AMthe next day, if habit is not completed by then.
How to choose the specific time for the habit notifications?
You can change the time for notification by following these steps:
- Tap the habit in the list you want to change the notification time for.
- Tap on 3 dots
- Tap on "Edit Habit".
- Tap on "Notification".
- Tap on "Custom".
- Tap on "Add Reminder".
- Select the desired time and save the habit.
App Settings
Change in-app language
Currently, the Grit is supported in the following languages: English, Spanish, German, French and Portuguese.
To change the language of the Grit, you need to download at least one new language pack to your device besides your current language. After that, you can choose among the different available languages supported by the Grit.
- Open the iOS Settings app.
- Select General
- Choose Language & Region
- Tap Other Languages
- Choose another language to download from the list
- Select Keep [Your Current Language] in the pop-up box
- Open the iOS Settings app.
- Scroll down, find Grit
- Select Language under Preferred Language.
- Choose the language you want to use
What is Safety Lock?
Safety Lock allows you to safeguard your habit data within the the Grit app.
You can activate the Safety Lock by following these steps:
- Tap the gear icon to open settings.
- Toggle “Safety Lock“ on.
How to set the first day of the week
The first day of the week lets you define on which day your week starts, adjusting your habit-tracking experience.
You can set it up by following these steps:
- Tap the gear icon to open settings.
- Tap on “Week Starts On“.
- Choose a day.
What does it change:
- Weekly habits reset and start anew according to your chosen weekly cycle. For instance, if you choose Monday as the first day, weekly habits will reset every Monday
- Calendar, weekly and yearly overviews on statistics page and widgets will be adjusted accordingly to the selected day.
How to set the start time of day
The start time of day lets you define on what time your day starts, adjusting your habit-tracking experience. You habits will reset at the selected time, instead of midnight (00:00). For example, if you choose 04:00 am and record a progress log at 02:00 am on Jun 2, the habit progress will be considered to be logged on Jun 1.
You can set it up by following these steps:
- Tap the gear icon to open settings.
- Tap on “Day Starts At“.
- Choose a time.
Please note that adjustment to this setting does not affect the actual date and time recorded for your previous progress logs. Please make sure you have the same selected time for all of your devices.
What is vacations?
Vacations allow you to pause your habits temporarily during vacations, trips, or other breaks when you are not in a good health and may not have time to check in for their habits. Your habits will be automatically skipped and your streaks will not be affected during your vacation.
You can set it up by following these steps:
- Tap the gear icon to open settings.
- Tap on “Vacations“.
- Add new or edit existing one.
Troubleshooting
Why the habits are not synced across my devices?
Your data is automatically backed up and synced across all your devices including iPhone, iPad, Mac, and Apple Watch.
In order to make cloud sync work, you need to make sure:
- In your iPhone's Setting app - Apple ID - iCloud setting - iCloud Drive function is enabled
- iCloud permission for the Grit is allowed
- Your iCloud storage is not full.
If you delete and reinstall the app, your data will be automatically restored from iCloud backup.
Please note that sync can take up to several minutes to complete, the Grit should be opened in the foreground during the sync.
The Grit habits data is different from Apple Health
The data could be different because of the following reasons:
- The Grit collects health data with respect to the “Day Starts At“ setting, which is 04:00 AM by default, while Apple Health shows data based on 00:00. Because of that, there could be a difference between them. For example, the Grit shows steps for 17.06.2024 04:00 - 18.06.2024 04:00, Health App shows for 17.06.2024 00:00 - 18.06.2024 00:00
- Sleep data has different behavior. It collects data for 14:00 - 14:00, for example, for 18.06.2024 the data will be collected for 17.06.2024 14:00 - 18.06.2024 14:00. If you use different apps to track sleep, the first available source will be selected.
The Grit widgets are not working
If you cannot see the Grit widgets in the list, reboot your device and try again.
The Grit displays incorrect date fo today
The Grit respects the “Day Starts At“ setting. For example, if you have 04:00 AM as the “Day Starts At“ setting, 02:00 AM Jun 2 will be considered as Jun 1.
Why some habits are now showing up on the main page?
The data could be different because of the following reasons:
- You have skipped the habit for the day
- The habit has repeat frequency which is not include the day
- The habit has “Starts On“ or “Ends On“ settings which are not include the day
- The Grit sort setting is set to “Completed are hidden“ and the habit is completed
Get in touch with us, we'ld love to hear from you! We're here to help or answer any additional questions.
Email: support@gritapp.net